{"id":2959,"date":"2021-10-25T18:08:29","date_gmt":"2021-10-25T18:08:29","guid":{"rendered":"https:\/\/farmanimal-lda.com\/resolucao-de-litigios\/"},"modified":"2021-11-16T16:12:32","modified_gmt":"2021-11-16T16:12:32","slug":"consumer-dispute-resolution","status":"publish","type":"page","link":"https:\/\/farmanimal-lda.com\/en\/consumer-dispute-resolution\/","title":{"rendered":"Consumer Dispute Resolution"},"content":{"rendered":"\t\t
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Consumer Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The European Union has created a website to support consumers in submitting their complaints about any litigation in which they are involved. In this context, we make available all the information so that you can exercise your right of complaint with an official, third party and impartial to the process (\u201cdispute resolution entity\u201d) that will help you to resolve the dispute in question.<\/p>

So, if you are dissatisfied with the purchase of a good or service, or with the solution we have presented to resolve the situation, you can access this official website https:\/\/webgate.ec.europa.eu\/odr\/main\/?event =main.home.show and expose your dispute.<\/p>

What is Alternative Dispute Resolution?<\/p>

The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or orientation of any conflict, before opening litigious processes in the Courts.<\/p>

As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the merchant who is the target of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.<\/p>

Perhaps you know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent committee in the context of consumer disputes’.<\/p>

Alternative dispute resolution is generally less expensive, less formal and faster than the legal route.<\/p>

In the event of a consumer dispute, the consumer may resort to the following alternative consumer dispute resolution entities:<\/p>

CNIACC \u2013 National Center for Information and Arbitration of Consumer Disputes<\/p>

https:\/\/www.cniacc.pt\/pt\/<\/p>

CACCL \u2013 Lisbon Consumer Conflict Arbitration Center<\/p>

http:\/\/www.centroarbitragemlisboa.pt\/<\/p>

CACCVA \u2013 Arbitration Center for Consumer Conflicts of Vale do Ave\/Arbitration Court<\/p>

CICAP \u2013 Porto Consumer Arbitration and Information Center (Consumption Arbitration Court)<\/p>

CIMAAL \u2013 Algarve Consumer Conflict Information, Mediation and Arbitration Center<\/p>

http:\/\/www.ciab.pt\/pt\/<\/p>

CIAB \u2013 Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)<\/p>

http:\/\/www.ciab.pt\/pt\/<\/p>

CIMPAS \u2013 Information, Mediation and Insurance Provider Center<\/p>

https:\/\/www.cimpas.pt\/<\/p>

According to Law No. 144\/2015 for dispute resolution, see:<\/p>

CNIACC \u2013 Telephone: 21 384 7484<\/p>

E-mail: cniacc@fd.unl.pt Website: https:\/\/www.cniacc.pt\/pt\/<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Consumer Dispute Resolution The European Union has created a website to support consumers in submitting their complaints about any litigation in which they are involved. In this context, we make…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2959","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/farmanimal-lda.com\/en\/wp-json\/wp\/v2\/pages\/2959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/farmanimal-lda.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/farmanimal-lda.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/farmanimal-lda.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/farmanimal-lda.com\/en\/wp-json\/wp\/v2\/comments?post=2959"}],"version-history":[{"count":0,"href":"https:\/\/farmanimal-lda.com\/en\/wp-json\/wp\/v2\/pages\/2959\/revisions"}],"wp:attachment":[{"href":"https:\/\/farmanimal-lda.com\/en\/wp-json\/wp\/v2\/media?parent=2959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}